Frequently Asked Questions

We partner with three distinct expressions of practice.

First, those who create what can be held. These are the objects, places, and tangible works where the standard is personal and the devotion is visible on the surface.

Second, those who embody what cannot be bought. They are the practitioners of long mastery, carrying hard-won knowledge and a rare way of working that exists solely because they do.

And third, those who protect what the world is always on the verge of losing. They hold tight to the rare trade, the original method, and the craft that survives only because someone committed to keeping it alive.

What unites them is provenance.

For a more comprehensive list, check out this page.

The process is straightforward by design. Start to finish, most projects wrap in seven to fourteen days.

You reach out here. We'll send a contract, and once it's signed and your project is reserved, you'll get access to our discovery questionnaires. They're thorough but not painful. Everything we ask has a purpose.

Within a few days we'll be back with your completed branding project. You'll have a chance to review everything and tell us what, if anything, needs a final pass.

Then it's yours.

We know that our pricing is among the lowest in the industry. We've been doing this for so long, it's become second nature to us. It simply doesn't take us nearly as long to conceptualize, design, and create as it might take others who are not quite as seasoned. And honestly, we just don't feel right about charging top dollar and taking money out of your pocket 'because we can'. We'd rather see you invest that back into your own success.

If you choose to use commercial fonts in your design, you'll be responsible for purchasing the appropriate license(s). All of that will be discussed with you within the project, prior to finalizing your design.

The only other potential fee is for excessive revisions. Because this is a fixed-price agreement, each package comes with a set number of edits.

Due to our super quick turnaround time, low price-point, and the fact that our work is created expressly for you, we do not offer payment plans. You are, however, welcome use one of the payment plans offered by our third-party payment processors, Stripe or PayPal.

In order to maintain focus and keep our timelines moving, we do not offer discovery or consulting calls. Over the years, we've been able to refine our system and strategy down to a science. Every detail has been considered and our intake questionnaire is highly detailed. So, with us, you really don't need a discovery call. And we’re always available through the private client portal or email.

While we are in a project, we also prefer written communication because it gives us specifics in your own words that we can refer back to as we work through your project. If you have questions beforehand, feel free to reach out via our contact form.

We understand the need to keep age-old trade secrets hidden. That’s why we’re fully committed to protecting your privacy. Anything you share with us is used solely for the purpose of completing our work together. We will never share your information, unless required by Law.

We’re very excited to work with you. First things, first. Let us know you’re interested by filling out our initial inquiry form, right here. Once we receive it, we’ll be in touch with your next steps.

If you don’t see your question listed here, or if you need further clarification on something, feel free to reach out to us anytime using our contact form.